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Privacy Policy

Effective Date: May 1st, 2025

 

Flux9 Solutions (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, share, and protect information in connection with our services, website, and communications, including SMS messaging.

 

By accessing our services or providing your personal information, you acknowledge and consent to the practices described in this Privacy Policy.

 

 

1. Information We Collect

 

We may collect and process the following categories of information:

 

  • Personal Information:

     

    • Name

    • Email address

    • Phone number

    • Business name

    • Physical or mailing address

    • Any other information you voluntarily provide to us

  • Technical and Usage Data:

     

    • IP addresS

    • Browser type and version

    • Device identifiers

    • Referring/exit pages

    • Time and date of visits

    • Website navigation and clickstream data

  • Communications Data:

     

    • Content of messages exchanged with us (SMS, email, calls)

    • Dates, times, and durations of communications

 

 

2. How We Use Your Information

 

Flux9 Solutions may use your information for purposes including but not limited to:

 

  • Providing, managing, and improving our services and digital tools

  • Processing appointments, transactions, or customer support requests

  • Sending transactional communications, including SMS confirmations, reminders, and service updates

  • Communicating marketing offers or promotions, if you have consented or as permitted by law

  • Analyzing trends, usage, and activities to improve user experience

  • Complying with applicable legal obligations and regulatory requirements

  • Protecting our legal rights, interests, and security of our systems

 

We reserve the right to retain and use your information as necessary for legitimate business purposes, legal compliance, recordkeeping, and dispute resolution.

 

 

3. SMS Text Messaging

 

By providing your mobile phone number and opting in where required, you consent to receive SMS text messages from Flux9 Solutions for purposes including:

 

  • Appointment confirmations and reminders

  • Service notifications or updates

  • Promotional messages, if you have opted in

 

Message frequency may vary. Standard message and data rates may apply. You can opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at support@mail.flux9solutions.com.

 

We reserve the right to keep records of opt-ins, opt-outs, and message logs for compliance and legal purposes.

 

 

4. How We Share Information

 

Flux9 Solutions does not sell personal information. We may share information with third parties only as follows:

 

  • Service Providers and Vendors: We use trusted technology partners and vendors to help deliver our services, including customer relationship management, communications, appointment scheduling, data hosting, analytics, and other digital solutions. These providers have access to your information solely to perform services on our behalf under confidentiality agreements.

  • Legal or Regulatory Authorities: When required to comply with the law, enforce our rights, respond to legal processes, or protect the safety of individuals.

  • Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred, subject to applicable laws.

 

We limit sharing to only what is necessary and take steps to ensure that third parties safeguard your information.

 

 

5. Data Security

 

We implement reasonable and appropriate technical, administrative, and physical security measures to protect personal information under our control from unauthorized access, disclosure, alteration, or destruction.

 

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

 

 

6. Data Retention

 

We retain personal information as long as necessary to:

 

  • Provide services to you

  • Fulfill the purposes outlined in this Privacy Policy

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

 

 

7. Your Rights

 

Depending on applicable law, you may have rights to:

 

  • Access personal information we hold about you

  • Request corrections to inaccurate or incomplete information

  • Request deletion of your personal information

  • Object to or restrict our processing

  • Withdraw consent for marketing communications

 

To exercise these rights, contact us at:

 

 

We reserve the right to verify your identity before fulfilling any request.

 

 

8. Children’s Privacy

 

Flux9 Solutions does not knowingly collect or solicit personal information from individuals under the age of 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will delete that information promptly.

 

 

9. Third-Party Links

 

Our website and communications may contain links to third-party sites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies.

 

 

10. Changes to This Policy

 

Flux9 Solutions reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

 

 

11. Limitation of Liability

 

To the maximum extent permitted by applicable law, Flux9 Solutions shall not be liable for indirect, incidental, special, consequential, or punitive damages arising out of or relating to the use or disclosure of your personal information, except as required by law.

 

 

Contact Us

 

For any questions or concerns about this Privacy Policy or your personal information, please contact us:

 

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